Returns & Exchanges

At Saola Shoes, we want you to be completely satisfied with your sustainable footwear. If your order isn't the perfect fit, you can return or exchange your unworn shoes within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided via email to ensure carbon-neutral transit.

3

Pack Your Shoes

Place the unworn shoes in their original eco-friendly packaging and securely attach the shipping label to the outside of the box.

4

Drop Off and Refund

Leave your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing