Frequently Asked Questions

Everything you need to know about our sustainable footwear and services.

What materials are used in Saola Shoes?

We prioritize the planet by using eco-friendly materials including recycled plastic bottles (PET), organic cotton, natural cork, and Bloom foam made from harmful algae blooms.

How do I find the right size for me?

Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page to compare measurements for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your exchange or refund process.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are Saola Shoes 100% vegan?

Yes! We are proud to say that all our footwear is 100% vegan-friendly, using no animal-derived glues, dyes, or materials in our production process.

How should I clean my shoes?

To maintain the quality of your shoes, we recommend removing the insoles and hand-washing them with cold water and mild soap. Air dry away from direct sunlight.